OPEN ORDERS:

LeftNav->Products->OpenOrders will render us a window similar to this:

James' order number was '1'. We can directly click on the order number, or, we can do it the hard way: LeftNav->Products->ViewOrder and enter the order number '1'. Both should work the same. With the sales privileges what we see is a bit different that what was presented to the customer:

The first difference is the 'Update Status' field right under the shipping address. The second one is a notebook icon right next to 'Notes' field. And lastly there is the customer credit card info at the bottom, so we can call the card company and verify if the billing address is the same as shipping address, etc.

As the person in charge of fulfilling orders you can change the status of them. You may want to try that now. When you do it, the 'Last Update' field of the order will be updated. The new status will also be visible in LeftNav->Products->OpenOrders.

If you change the status of the order into 'Cancelled' or 'Closed', it will disappear from 'OpenOrders'. In that case the only way to reopen it is to use LeftNav->Products->ViewOrder, enter OrderId, and change the status into 'Open' or 'In-Process'.

If an order gets 'Closed' (presumably the result of actual fulfillment & shipping), the 'in-stock' quantity of all the items in the order are decremented accordingly. If the status of the order is changed from 'Closed' back to something else, say 'Cancelled', (presumably the result of an actual return), the in-stock quantities of all related items in the inventory are incremented back by the order amount.