TICKET TRACKING:

We had already dropped hints about different applications of the Discussion Forums paradigm; well.., one of them is Ticket Tracking.

Ticket tracking is a notion where a trouble ticket is opened upon a customer complaint; customer is provided with a ticket number, and Engineering, Technical Support, or whoever the responsible party is, interacts with the customer on that particular ticket until it boils down to an acceptable resolution between the parties. 'Help Desk' is another terminology commonly associated with such systems.

First, log out of being an admin, and log back on as user 'member', password 'member'. As such, you are in member category with no ACL privileges. Click on LeftNav->TicketTracking. You should see a list of open trouble tickets:

Click on one of them, say the first one, you'll see the description of the ticket, and maybe some posts on it if there are any:

The status of the ticket is in upper-right corner, indicating it is 'Open'. Upper left corner gives the ticket number and the user who opened it, who is 'admin'. This particular ticket has 3 posts attached, listed in chronological order. Click on 'Add Notes' button at the bottom; you should be able to add a new note in a way we already became very familiar by now, with preview and all. Posting a new note will put us back into the ticket.