UPDATING TICKET STATUS:

For this exercise we need employee privileges. Log out if you are still a member, and log back on as an employee this time; username 'employee', password 'employee. Now go back to the ticket: Left Nav->Ticket Tracking->Ticket #1:

Notice you are served a slightly different view than members. "Add Notes" button is pushed to the left, and a list widget on the right has appeared enabling us to update the ticket status. That is because user 'employee' has 'employee' privileges (user 'employee' and privilege 'employee' should not be confused with each other just because the two happens to have the same name), and anyone with employee privileges can update the status of a ticket, and close it if necessary.

Change the status from 'Open' to 'In Process' and click 'Update'. It should update the status and put you back into the ticket window:

Ticket status on the upper right corner shows 'In-Process' now. Also the status list at the bottom is initialized the same way as well.

Notice the two distinct action nature of this process as we covered earlier. The first action updated the status, and the second put us back into the ticket window. If we click on Reload or Refresh button of the browser, we'll repeat the process but this time it will be a no-op; it will change the status from 'In-Process' to 'In-Process' and put us back into the ticket.

As such, this ticket will continue to be listed under LeftNav->TicketTracking. Close the ticket by changing its status to 'Closed' or 'Cancelled'. It is normally a good idea to drop a small note explaining why a ticket is getting cancelled, but anyway. Now, go back to the LeftNav->TicketTracking to get a list of open tickets. The one we just closed (ticket #1) should no longer be there: